Question 1

When will I receive my tickets?

Accepted Answer

Mobile tickets are typically delivered to your LollaTix account within 24 hours of purchase. For some tours, tickets are released closer to the event date — you'll always see the expected delivery window at checkout.

Question 2

Can I get a refund?

Accepted Answer

All sales are final unless the event is canceled. If a show is canceled and not rescheduled, you'll receive a full refund automatically to your original payment method within 7–10 business days.

Question 3

What if the event is rescheduled?

Accepted Answer

Your tickets stay valid for the new date. If you can't attend, you can list them on our resale marketplace at any time.

Question 4

How do mobile tickets work?

Accepted Answer

Open the LollaTix app or your account on a mobile browser at the venue. The barcode rotates every 60 seconds for security — screenshots will not scan.

Question 5

Can I transfer tickets to a friend?

Accepted Answer

Yes. From your order page, tap Transfer and enter the recipient's email. They'll get an invite to claim the tickets to their own account.

Question 6

Are the prices final?

Accepted Answer

The price you see on a ticket card includes the face value. Service fees and delivery are itemized at checkout — no surprise charges on the final step.

Question 7

What ID do I need for festival entry?

Accepted Answer

A government-issued photo ID matching the name on your wristband pickup. For Lollapalooza '26, 18+ areas require proof of age.

Frequently Asked Questions